Accessibility - Statement of Organizational Commitment

East Coast Concrete is committed to providing an accommodating environment to all individuals (employees and clients), whatever their ability, and ensuring all services are received in an accessible and timely manner. East Coast Concrete is also committed to maintaining current and effective processes by consulting with key stakeholders who will aide in the overall ability to enhance the accessibility to persons with disabilities. 

 

Accessibility Policy 

East Coast Concrete strives at all times to promote an equitable and diversified environment for our clients and employees. We believe in the importance of clearly defined, uniformly embraced values that guide the company in sustaining high quality and excellent service delivery. We are committed to meeting the objectives and requirements under the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA") and the accessibility needs of persons with disabilities with respect to East Coast Concrete’s programs, services and facilities, in a timely manner. 

 

Notice of Availability - Accessible Customer Service Policy 

East Coast Concrete has an Accessible Customer Service Policy which is consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities. Our Customer Service Policy can be provided upon request, including provision in accessible formats, by contacting shane.lee@eastcoast-concrete.com or by calling 1.613.255.4058. 

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Accessibility Multi-year Plan 

East Coast Concrete is committed to the development and maintenance of a Multi-Year Accessibility Plan ("Accessibility Plan") outlining the company’s strategy to prevent and remove barriers impacting persons with disabilities. Our Accessibility Plan will be consistently under review until all objectives are carried out in accordance with the timeframes set out in the Integrated Accessibility Standard. In addition, the Accessibility Plan will be reviewed and updated at least once every five years. Copies of the Accessibility Plan can be provided in alternate format, upon request. 

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Accessibility Training 

We are committed to ensuring that employees receive training on the requirements of the Customer Service Standard and Integrated Accessibility Standard. Training has been designed to meet the compliance requirements of the AODA, and East Coast Concrete has incorporated this training requirement into its hiring practices to ensure that appropriate employees complete the required training within a reasonable time of having accepted employment with East Coast Concrete.

 

Accessible Formats & Communication Supports 

East Coast Concrete is committed to providing or arranging for the provision of accessible formats and communication supports for persons with disabilities. If you require an accessible format or communication support, please email shane.lee@eastcoast-concrete.com or call 1.613.255.4058.

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Accessibility Feedback Methods 

East Coast Concrete welcomes any feedback regarding the methods it uses to provide services to persons with disabilities and is committed to ensuring that this process is accessible to all of our clients. Feedback regarding East Coast Concrete's provision of client service as it relates to this policy can be made by: 

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Email: shane.lee@eastcoast-concrete.com
Telephone: 1.613.255.4058 

 

In writing:
East Coast Concrete
690 Percifor Way

Orleans, ON K1W 0B7

 

Or by any other form of communication that takes into account the client's disability. 

 

 

Questions:

If you have questions about accessibility at East Coast Concrete, please email email shane.lee@eastcoast-concrete.com or call 1.613.255.4058.